Return & Refund Policy

Effective Date: March 18, 2025

At Egelhoff Sports, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging with all tags attached.
  • Be returned within 30 days from the date of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items (e.g., custom apparel, letterman jackets with custom embroidery).
  • Gift cards and digital products.
  • Final sale or clearance items.
  • Items that have been used, washed, or altered.

2. How to Initiate a Return

To request a return:

  1. Contact Us – Email us at [insert contact email] with your order number and reason for the return.
  2. Receive Authorization – We will review your request and provide return instructions, including a return shipping label if applicable.
  3. Ship Your Item – Package the item securely and send it back using the provided instructions.

3. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
  • If rejected, we will return the item to you at your expense.

Partial Refunds

A partial refund may be granted if the item:

  • Shows signs of use or damage not caused by us.
  • Is missing parts that were originally included.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at [insert contact email] with a photo of the issue.

5. Return Shipping Costs

  • Customer-Initiated Returns – The customer is responsible for return shipping costs.
  • Egelhoff Sports Errors – If you received the wrong item or a defective product, we will cover the return shipping cost.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account – Refunds may take several business days to appear.
  • Contact your credit card company – Some banks take longer to process refunds.
  • Reach out to us – If more than 10 business days have passed since your refund was approved, email us at [insert contact email].

7. Policy Compliance with Ohio Laws

This policy is in accordance with Ohio Revised Code Section 1345 – Consumer Sales Practices Act, which governs refund and return rights for customers in Ohio.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Egelhoff Sports
Website: https://egelhoffsports.com
Email: egelhoffsports@sbcglobal.net
Phone: (614) 436-5700
Address: 50 Dillmont Drive Columbus, Ohio  43235